Privacy Policy

Last updated: April 2026

1. Information We Collect

When you use Novia, we collect information you provide directly — such as your name, email address, wedding preferences, and any details you share through our Dream Builder or enquiry forms. We also collect basic usage data to improve our service.

2. How We Use Your Information

We use your information to:

• Match you with suitable venues and vendors based on your preferences
• Facilitate communication between couples and vendors
• Process payments through our secure payment partner (Stripe)
• Send you relevant updates about your wedding planning
• Improve our platform and services

3. Information Sharing

We share your enquiry details with the specific vendors you choose to contact. We do not sell your personal information to third parties. Payment processing is handled securely by Stripe — we never store your full card details.

4. Data Security

We use industry-standard security measures to protect your data, including encrypted connections (SSL), secure authentication, and trusted infrastructure providers.

5. Your Rights

In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to access, correct, or delete your personal information. Contact us at hello@novia.wedding to exercise these rights.

6. Contact

For any privacy-related questions, please reach out to hello@novia.wedding.